Archive for May, 2009

Double billing can occur when changing energy supplier and involves both the new and old supplier charging for energy usage in the overlap between the end of one contract and the beginning of another. In short, the user is paying for the same energy twice.

One of the major causes of this are incorrectly processed meter readings where the new supplier makes an estimate of usage but the old supplier, for whatever reason, does not receive them or does not process them correctly. This can lead to a final account figure missing on the old supplier’s system and therefore the old supplier will keep billing the customer until a final official reading has been logged in the system from the new supplier.

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This article discusses the two forms of payment you are likely to encounter when requested to pay for your energy – direct debit and cash cheque. It is worth noting the difference between the two processes and the additional costs incurred should you choose a cash cheque which increasingly less acceptable to suppliers and in some cases simply not an option.

Definitions

Direct Debit is the process of electronic payment from one bank account to another – this involves an agreement that the energy supplier has the authority to remove the appropriate billed amount from the client account. This transaction is different to a standing order because Direct Debit allows payments of different values. On the other hand, Cash Cheque is a term that is applied to the means of payment by which money is transfered to another bank account via cheque, cash or manual electronic payment – the onus is upon the client to pay the energy company as the energy company does not have the authority to automatically remove the appropriate credit.

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In these ‘Straightened Times’ the newly observed behaviour of Energy Suppliers is creating concern in many circles. Whilst there patently is an economic downturn, some behaviour can best be described as over enthusiastic. In most circumstances now all Energy Contract Renewals or Transfers are accompanied by a Credit Check on the business concerned, even when staying with your current supplier.

This new found paranoia has resulted in an exuberant application of the word ‘NO!’ . Whilst not wishing to be disparaging regarding the merits of such a process, businesses are failing, it is easy for the third party credit checking organisations to err ‘statistically on the side of caution’ and say no. continue

Smart Metering is in the news today and the BBC have produced an overview of how a smart meter works in addition to their discussion on how much you can save with a smart meter. Whilst these refer to the domestic market, there is significant relevance for the business market also.

It’s a familiar story; if you can’t measure it or see it, it can be hard to do anything about it. It seems unlikely that energy prices will reduce over time, and this combined with the focus on Carbon Reduction Commitment for all, should make this a very real issue for most businesses.

Empirical research suggests that simply monitoring consumption, improves awareness and typically consumption will fall. Thus at the most basic level smart metering will help. What Smart metering will do above and beyond the basics for business is provide, up to date accurate information about their consumption.
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