Archive for September, 2009

In an effort to assist and, where possible, protect small businesses and vunerable consumers paying increasing energy costs, Ofgem have imposed a set of guidelines for energy suppliers. The Ofgem press release is attached below but a brief summary of these changes are as follows:

1. New requirements on written estimates following visits from face-to-face salespeople will come into force on 18 January 2010. Essentially, this would put an end to Contracts being signed that don’t match what was ‘promised’.

2. Doubling the threshold of debt a customer can carry and still switch supplier to £200 will come into force on 18 January 2010. This reduces the practical obstacle that has delayed many clients in the transfer process.

3. Further clarity in printed billing information [via PDF or post] from suppliers and the production of annual statements to customers if these are not already in existance from July 2010. This provides improved billing management.

4. Requirement for the six big energy companies to show more openess regarding their margins from the business community in these difficult financial times. This should enable businesses to see to what extent they are being exploited within the market.

Ofgem Assistance for SME and Consumers Press Release PDF