Administration

Whilst the new Torse head office building could accurately be described as ‘old’, as they are Grade II listed buildings in the revitalised Lace Market area of Nottingham City Centre, we are excited about our new workspace in this vibrant area. A fair amount of preparation needs to be done first and but we will be moving into these attractive new premises soon! The move reflects an opportunity with the much increased space to build our client and supplier management teams, our data management and sustainability functions to enhance the levels of proactive support for Clients. There will be improved training and presentation facilities for internal activities and client and supplier visits.

Torse has been working in conjunction with ETC, The Environmental Technology Centre at Nottingham University, to balance Energy Management wishes with Conservation Area requirements. We have also been in discussion as to whether the Torse building could be linked into the Enviroenergy heating and energy network, although this may be a longer term project.

We will update you with more news and images soon. We look forward to meeting you at our new premises!

[/caption]British Gas have canceled their annual conference. This may well have been an excellent opportunity to hear BGB extolling their Smart meter successes, or reassuring businesses that slashing more than £100 million out of back Office Staff wouldn’t impact on Service Levels.

Businesses were probably as keen to try and understand how BGB’s current focus on increasing the value extracted from Business users would sit with a professed intention to offer high levels of service to SME groups.
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Looks like some good news to come out of The Queen’s Presentation to the Nation. Further to some of our comments last month (see Pirates & Energy Companies) about legislation appearing on the horizon, sailing to the rescue of not only Consumers but Business as well, looks like there will be real regulations in place. Not only that, finally, maybe OFGEM will get some teeth. The general contempt with which much of the supplier base treats businesses may be about to change.

FIND OUT MORE….

Double billing can occur when changing energy supplier and involves both the new and old supplier charging for energy usage in the overlap between the end of one contract and the beginning of another. In short, the user is paying for the same energy twice.

One of the major causes of this are incorrectly processed meter readings where the new supplier makes an estimate of usage but the old supplier, for whatever reason, does not receive them or does not process them correctly. This can lead to a final account figure missing on the old supplier’s system and therefore the old supplier will keep billing the customer until a final official reading has been logged in the system from the new supplier.

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