Energy Companies

[/caption]British Gas have canceled their annual conference. This may well have been an excellent opportunity to hear BGB extolling their Smart meter successes, or reassuring businesses that slashing more than £100 million out of back Office Staff wouldn’t impact on Service Levels.

Businesses were probably as keen to try and understand how BGB’s current focus on increasing the value extracted from Business users would sit with a professed intention to offer high levels of service to SME groups.
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We frequently see suppliers hauled over the coals in the media, albeit usually the domestic market. However, what’s causing much consternation is the fact that despite some legislative changes at the smaller end of the SME ‘Micro Business’ market, the business energy market seems in thrall still to the new energy oligopoly. (see www.torse.co.uk/pirates-energy-companies/ ). It shouldn’t be too much of a surprise, an industry with fundamental barriers to entry, big players, weak governance and little legislation has enabled the Energy companies to take a fairly cynical stance towards their markets.
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The lawlessness and lack of Government commitment has allowed pirates to flourish and regularly hijack sensible businesses already battling against the downturn – and I don’t mean off the Somalian coast. Not unreasonably many businesses today can scarcely comprehend the disingenuous and underhand behaviour of the UK’s Energy Companies. Against a background of wholesale energy costs much lower than the peaks of last year, do we see these reduced costs passed onto businesses? No.

READ MORE ABOUT THOSE DASTARDLY PIRATES

In an effort to assist and, where possible, protect small businesses and vunerable consumers paying increasing energy costs, Ofgem have imposed a set of guidelines for energy suppliers. The Ofgem press release is attached below but a brief summary of these changes are as follows:

1. New requirements on written estimates following visits from face-to-face salespeople will come into force on 18 January 2010. Essentially, this would put an end to Contracts being signed that don’t match what was ‘promised’.

2. Doubling the threshold of debt a customer can carry and still switch supplier to £200 will come into force on 18 January 2010. This reduces the practical obstacle that has delayed many clients in the transfer process.

3. Further clarity in printed billing information [via PDF or post] from suppliers and the production of annual statements to customers if these are not already in existance from July 2010. This provides improved billing management.

4. Requirement for the six big energy companies to show more openess regarding their margins from the business community in these difficult financial times. This should enable businesses to see to what extent they are being exploited within the market.

Ofgem Assistance for SME and Consumers Press Release PDF